TAKE ACTION

Write To your representatives

Writing directly to your representatives and our government's decision-makers lets them know that funding transit properly should be a priority.

Attend A Public Meeting

Attend A Public MBTA Meeting

Speak directly to your transit agency's board members or project managers. Stay informed about transit projects and issues. Public meetings are a great opportunity to connect

Give Some Feedback

Send The MBTA Feedback

See something amiss on the platform? Want to laud a driver for clear announcements? Reach out and leave some feedback with your agency's customer service. Let them know you care about the quality of your transit.

Spread the Word

Share on Facebook → | Share on Twitter →

Share the issues with transit highlighted on this blog and start a conversation! There's no better way to make an impact than to become an active advocate yourself.

How to Complain Effectively

Here’s what the T needs to know: When did the problem occur, date and time? Where did it occur? Did it involve your driver, another customer, station staff, the vehicle, or something else?

Call (or TTY) and speak with a customer representative about your complaint. MBTA Customer Support Services are open weekdays 6:30AM–8:00PM and weekends from 7:30AM–6:00PM.
Write about your complaint to: MBTA, 10 Park Plaza, Suite 3910, Boston, MA 02116.
Fill out the Customer Comment Form or tweet at the T (@mbta).

Submit your complaint as soon as possible, while the details are still fresh in your mind. Include as many details about your trip (start time, end time, bus number, etc.) that will help the agency investigate your complaint.

Inspired by the MTA's paratransit newsletter article How to Complain Effectively.