Media Statement: TransitMatters Demands Answers For Beleaguered Red Line Riders; The MBTA Must Regain Trust

BOSTON, October 24, 2022 — MBTA Red Line riders put up with a lot - broken escalators, crumbling staircases, and too-frequent derailments. But lately, anyone riding the rails between Alewife and Ashmont or Braintree has almost certainly noticed that their ride is also quite a bit slower than it should be. The TransitMatters Slow Zone Tracker shows that a round trip on the Red Line is almost 15 minutes longer than it should be, with no sign of improvement. In a Boston Herald article on October 19th, MBTA spokesman Joe Pesaturo said that “The T’s Engineering and Maintenance Division is working to schedule an appropriate time to perform rail replacement activities." This brief statement is insufficient to address the concerns and anxieties of riders and municipalities that rely on the Red Line. The MBTA must come forward with a complete and specific description of the deficiencies on the Red Line, and be fully transparent about what it will take to fix them and whether the T has the resources to do the job.

Unfortunately, this opaque statement continues a troubling pattern. Whether it was the announcement on the MBTA website, quickly retracted, of a severe north-side Red Line diversion of indefinite length, or the "late completion of overnight work" causing shuttle buses to run during the morning peak hours just last week, the MBTA continues to be secretive and unclear regarding the condition of the Red Line and the work that needs to be done. TransitMatters strongly believes that the MBTA must do three things as soon as possible, and prior to any further Red Line (or any other rapid transit line) disruptions or diversions, to remedy the lack of clarity and help repair rider trust.

• Give advance notice of closures and diversions, and provide high-quality alternatives. The MBTA must provide at least three months of notice to municipalities and community stakeholders of closures and diversions on rapid transit lines, to ensure that plans can be made to accomodate diversion routes and provide high-quality alternate accommodations to riders. Those major stakeholders include Massachusetts General Hospital, UMass Boston, Harvard University, MIT, and every business in Kendall Square and the Seaport and Financial Districts whose customers and employees depend on Red Line access.  The MBTA should also reroute feeder buses to active rapid transit stations, and provide additional supplemental service on affected routes, including Commuter Rail. The MBTA should also provide meaningful fare mitigation and reduction during any large service disruption.

• Be clear about the work being performed and the condition of the infrastructure, before, during, and after the diversion. Before any diversion on a rapid transit line, the MBTA must give a clear statement of the work to be performed, and the ways in which the repairs will benefit safety and service. During the diversion, the Authority must provide regular updates on the work and be transparent about any delays or incidents. After the diversion, the MBTA must be clear about what work was completed, and when, if ever, service will improve. There must not be a repeat of the Orange Line shutdown, with conflicting statements, ever-shifting schedules, and slower service.

• Perform work overnight or on weekends, with early closures rather than full shutdowns. Full shutdowns are harmful to the system’s most vulnerable riders, and they are harmful to the economy.  The more work that the MBTA can do at night and on weekends with early closures and late openings, the better it is for riders and for everyone in Greater Boston. The MBTA should do what it can to increase its maintenance workforce, invest in permanent staff, and invest in maintenance equipment to increase Maintenance of Way productivity and effectiveness. The best shutdown is the one that doesn't happen.

TransitMatters believes that it's possible to make necessary safety and capital improvements while also minimizing the negative impact on riders. This is national and international best practice. More importantly, the T must develop the skills and workforce to do important work without shutting down whole lines. The alternative is a system that fails its riders at a time when rider confidence is at an ebb, and fails the region at a time when it needs a high-functioning transit system to support a recovering economy. 

For media inquiries, please e-mail media@transitmatters.org. 

###

Media Statement: Orange Line Shutdown/Building A Better T 2022

BOSTON, August 3, 2022 — The Orange Line is an essential part of the MBTA system; it carries over 100,000 riders a day. Today’s announcement of a 30-day shutdown is a dramatic example of the urgency of improving service on the subway system. Going forward, the MBTA must commit to giving riders more notice. The short notice of this announcement shows a lack of respect for riders. The quality of the T’s communications to riders throughout this effort, as well as the quality of its mitigation efforts, will be major tests for the agency. As the MBTA plans to shut down this critical piece of transportation infrastructure on short notice for a month, we need the Authority, municipalities, and other partners to take an all-hands-on-deck approach and coordinate efforts to deliver effective and usable transportation alternatives for 100,000 T riders who will be disrupted by this initiative.

We are concerned that replacement shuttle buses have not functioned well during past diversions. Too often they were stuck in traffic, hopelessly delayed, and woefully insufficient to replace rail transit service. The MBTA and affected municipalities must act quickly to establish and enforce busways and protected bikeways along the routes used by shuttle buses and nearby existing surface transit routes that will receive diverted passengers, such as the 39 bus and the E Branch of the Green Line. This is an opportunity to show that quick-build bus lanes are feasible and can make a meaningful impact on travel times. To reduce costs from installation and removal, these lanes should be operational and enforced 24/7 for the duration of the shutdown. We urge careful coordination with municipal partners like BTD and BPD, as well as the MBTA Transit Police to ensure reliable service.

We’re pleased to hear that the MBTA will have commuter rail trains stop at Orange Line stations along the corridor including additional trains at Oak Grove and Forest Hills.  Fares from these stations should be waived for the duration of the diversion to ensure riders without a CharlieCard can access the service. Service should also be increased to stations along the route of the 34 Bus, such as Readville and Hyde Park. Many riders of the 34 transfer to Orange Line service at Forest Hills, and improved CR service to Southwest Boston is crucial to reducing pressure on the shuttle service. The T should also reduce fares on all Commuter Rail lines during the diversion to mitigate the increase in traffic caused by Orange Line riders switching to vehicles. Additionally, the MBTA should reassign Orange Line dispatchers to boost service on the Red and Blue lines, as well as boost service levels and capacity on the Green Line.

Finally, the MBTA needs to restore rider confidence by clearly communicating the benefits of this shutdown. Riders deserve a firm commitment from the MBTA that Orange Line service will significantly improve after this unprecedented diversion. The T must demonstrate that it can accomplish this shutdown within the strict 30-day period, and that it has in place strong oversight controls that were lacking during the recent Blue Line shutdown experience. Riders have put up with years-long slow zones, teething problems with new vehicles, and diversions with no appreciable impact on service. The MBTA must clearly communicate the benefits of this shutdown to riders and unveil a line with better travel times, more reliable service, and improved rider experience.

For media inquiries, please e-mail media@transitmatters.org. 

###

Action Alert: ⚡🚉 What's Going On With The Service Cuts & What You Can Do About It

MBTA Service Reductions: Take Action!

What Happened?

As of Monday, June 20th, 2022, the MBTA has cut service on the Orange, Red, and Blue lines, running Saturday service schedules on all three lines on all weekdays for the rest of the summer, with the exception of the July 4th holiday.

What does this mean?

Longer waits, more crowding on trains, and more inconvenience for riders.
 

Why did this happen?

These changes come as a result of Federal Transit Administration emergency directives, aimed at remedying long-standing and unsafe conditions at the MBTA. 

Here’s a list of actions you can take immediately to help address the deep-seated issues driving these disruptions, as well as some deeper background on what’s happening and how we got here.

---

What Can You Do About It?

As a rider, there are several ways that you can make a difference. Talk to your elected officials, tell the MBTA Board this week that you want a plan and a promise for a full return to service, and reach out to your local government to see how they can help support the MBTA.

Talk to your State Representatives and Senators. Reach out to your elected officials on Beacon Hill and make it clear that there are many reasons the MBTA needs more dedicated, reliable, and predictable operating funding, and that there are several actions the legislature can take to achieve this. Here’s a list of helpful talking points:

Reasons the MBTA Needs Stable Funding

• MBTA needs operating funds that can be designated only for operating expenses, preventing the Authority from raiding the Operations department for Capital projects - this money is needed to:

  • pay operators more and retain staff

  • compete with other transportation providers offering higher pay and better starting conditions

  • bring a large pot of money to the bargaining table with the unions in order to drive up wages for new employees

  • build up its internal HR department and simplify the hiring process in order to speed up rate of hiring

  • pay for a drastically increased preventative maintenance program

  • pay for training and retention of employees

The MBTA needs stable and increased funding overall 

• so that important priorities such as capital and operations do not need to be in conflict with each other. Formerly, the MBTA often shifted capital dollars to fill operating budget gaps in previous years. However lately, the inability to hire staff has meant that the T has moved operating funding to fund capital projects. Neither is ideal.

• that matches the fact that the region is growing and increased spending is necessary to provide high-quality, safe, and reliable service

Tools to Improve MBTA’s Fiscal Situation

• Relieve the MBTA of the costs of providing expensive but statutorily required paratransit services ($130M in savings annually)

• Relieve the MBTA of the remaining debt, both interest and principal, from the Big Dig. These costs were incurred by mitigations for the highway project - it should be the responsibility of the Commonwealth to pay for them.

• Set aside $1 billion in funds from the current massive budget surplus and flush rainy-day fund for the MBTA, dedicated to addressing FTA directives

• The Fair Share Amendment, while necessary, is not guaranteed to pass, will not generate enough funds fast enough, and is not sufficient to meet all of our transportation needs.

• The Infastructure Investment and Jobs Act (Bipartisan Infra Bill) is a welcome increase in available federal funding, but it is nowhere near enough. The IIJA funds are expected to last just 5 years and the programs are super competitive.

Advocate for labor and workforce development

Tell your municipal leaders, councilors, and representatives that they should support MBTA labor and workforce development efforts - emphasize the importance of building a robust and resilient workforce, and encourage them to partner with the MBTA to drive recruitment efforts.

---

Easy Action Item!

Tell the MBTA Board: Full Service by Labor Day

Send public comment to publiccomment@dot.state.ma.us before June 22nd to make sure that the MBTA Board Meeting on June 23rd hears your voice. You can also leave a voice message at 617-222-3337 by midnight tonight.

Demand that the Board commit to restoring service by Labor Day, and that the MBTA present to the public a comprehensive plan to restore full service by Labor Day.

---

Background Information

What’s Happening

Since April 14th, the Federal Transit Administration - the federal agency responsible for regulating public transportation nationwide - has been conducting a Safety Management Inspection of the MBTA. This inspection is taking place because of the series of accidents, injuries, and fatalities that have taken place in the recent past on the MBTA’s system. On Wednesday, June 15th, 2022, the FTA issued a series of special directives - emergency orders for immediate action, issued prior to the completion of the inspection - to the MBTA and the Massachusetts Department of Public Utilities, the state department responsible for regulating public transportation. 

One of these directives in particular called out the MBTA for severe understaffing of its Operation Control Center (OCC), the office responsible for the safe and orderly operation of the transit system. Some dispatchers were working 20-hour shifts multiple days in a row, with only 4 hours of rest between shifts - clearly an unsafe situation. The directive called for immediate increases in dispatcher staffing, along with a host of other safety improvements. On Friday, June 17th, the MBTA announced the service cuts that are now in effect, reducing the number of trains in operation at any given time and reducing the burden on dispatchers at the OCC.

This is primarily a funding issue, but it is also a matter of priorities and management - the MBTA has shoveled money into much-needed capital investments, but it has done so frequently at the expense of operations expenditures. Earlier this year, the current MBTA board transferred almost half a billion dollars from Operations to the capital budget - money that could have gone towards improved operator wages, a more robust HR department, or a beefed-up OCC. The end result is an MBTA that is unable to maintain safe operations and a safe system.

How We Got Here

A combination of factors have brought us to this point: insufficient operating funds, mismanagement, the pandemic, and a fundamental lack of institutional capacity.

The MBTA has consistently been starved of operating resources by a legislature unwilling to raise revenue and an administration that isn’t interested in providing reliable and frequent service. Beacon Hill has kept the MBTA Operations budget allocation flat since Fiscal Year 2016, essentially a decline in real terms relative to inflation. The MBTA is also burdened by debt, with hundreds of millions of dollars in debt service each year constraining the operations budget. Some of this debt is state debt related to the Big Dig, transferred to the MBTA by the legislature at the turn of the century. The aforementioned transfers from Operations to Capital have been regular features of budgets in the recent past, and reflect an administration more interested in shoveling money out the door than in delivering high-quality services. All of these factors contribute to cash-strapped operating budgets that make it difficult for the MBTA to offer higher wages and retain higher staffing levels.

These constraints also affect the Collective Bargaining Agreements that the MBTA reaches with labor - due to the limited budget, the MBTA is unable or unwilling to offer enough to the union to drive up starting wages for new workers through the negotiation process. As a result, the starting pay and benefits for a new bus or rail operator are far worse than those for existing operators. The wages are not even competitive with starting wages for bus operators elsewhere, such as at the Pioneer Valley Transit Authority or frequent MBTA contractor Paul Revere Transportation. New hires at the MBTA are only guaranteed 30 hours of work per week, for uncompetitive wages, and their schedules are determined by a seniority system that almost guarantees split shifts, odd hours, and inconvenient work locations.

COVID has also had an impact, and the booming economy and inflation mean that the MBTA now has to fight for workers where previously they held lotteries to distribute in-demand job positions. The MBTA has not been given the resources to compete for labor effectively, and indeed has continued to transfer money out of the Operating budget instead of investing in higher wages and better working conditions. The MBTA’s byzantine hiring process places extreme loads on an already understaffed HR department. This is a fundamental issue of administrative capacity, which prevents the agency from hiring workers quickly and alleviating shortages. In addition, due to a need for specialized agency knowledge, some positions, such as dispatchers, are only promoted from within the ranks of existing operators, limiting the number of available candidates. This means that a shortage of operators will inevitably lead to a shortage of dispatchers, which leads to unsafe operations and more accidents. These factors, combined with federal mandates for drug testing eliminating users of marijuana (which is legal in Massachusetts) from the pool of applicants, mean that the MBTA continues to struggle for workers at a time when their services are most needed.